Mission and activities

The "mission" of the A22 Service Centres is to be the commercial interface for both the user-to-business and business-to-business relationships regarding both the company’s supply of services and products, and the payment of motorway tolls. Besides taking orders for Telepass products, (Business and Family types), and managing their distribution, verification and replacements, the Service Centre is actively involved in assisting Viacard clients as well as constantly providing customer assistance on information and updates of new products and services. Our key to success lies in a focus-oriented approach to satisfyng client needs and and the resolve to finding concrete solutions to problems. Our effciency is unanomously acknowledged by all who have been in contact with our operators.

In relation to the variuos types of payment or “subscription” for the payment of tolls along the Brenner-Modena strech, the Service Centres manage numerous activities

Cash
Provide information on foreign currencies accepted by our motorway stations.
Process the invoice requests from toll receipts received

Pre-paid Viacard

• The sale of prepaid Viacards to be deducted according to issue of receipts/invoice
• Requests for defferred invoicing of cards purchased at authorized retailers are not accepted
  Re-magnetization (when possible) of  the card to recover the remaining credit. Should a card have deteriorated, it is withheld. A new card is then sent directly to the client’s address of residence by the Autostrade company

Viacard Current Account

• The opportunity to obtain the Viacard service can be effected by stipulating a contract via Autostrade to open a Viacard Current Account. The card will be sent by registered post to the client’s address within 15 days
• Assistance in procesing the following procedures:

1. Change of company name (not possible for participating bodies)
2. Variation of VAT number or social security number
3. Change of address
4. Change of bank or bank account (a new direct debit authorisation is required)
5. Registration of the lost or stolen card;Re-magnetization of the demagnetized card
6. processing of requests for duplicate cards
7. Release of copies of invoices and itemized travel reports
8. Assisstance in request for partial reimbursement of the deposit
9. Assisstance in  request for closing  a Viacard account

Telepass toll system

• Stipulate contracts for delivery of Telepass-Viacard (Business).
• Stipulate the Telepass-Family contracts for the delivery via electronic transactions for for ATM card holders; the service can be activated through the participating banks:

1. The Telepass is delivered to the individual who is a Telepass-Family service client
2. Replacement of malfunctioning appparatus
3. Activate apparatus on a second license plate
4. Registration of lost or stolen apparatus
5. Release of copies of invoices and itemized travel reports
6. Processing of requests to cancel the Telepass service
7. Variations of account/contract.

Non-Payments
The Service Centre processess justifications for non-payment reports, which are forwarded to the appropriate office, and requests for the regularisation of anomalous transits and related matters.